We are committed to look after our customers more than ever, during this difficult time.
On March 11th 2020, the World Health Organisation (WHO) declared the coronavirus (COVID-19) has reached pandemic status.
Because of this, we are asking our customers to check the Terms and Conditions of their policy, as there may be an exclusions in relation to a Pandemic or ‘Known event’, which means there is no or restricted cover under the policy after the 11th March 2020.
As a general policy, our travel insurance policies are designed to protect you against the unexpected and not for cancellation cover for events that could reasonably be expected to cause a claim.
We will update our guidance regularly, so please check it regularly to remain up to date.
Be reassured that we will do our best to support you and consider each case individually. Due to the increased volume of claims request we are currently experiencing, there may be some delay in responding to you.
